Choose the question closest to your problem. For account-specific help, use support inside your player account; this website cannot check a balance or change a transaction.
Where do I find an OKEBET link?
Use our access and backup links guide. Check the full address before entering your details. If a page shows a security or regional-restriction warning, follow it.
Why can I not sign in?
Check the registered phone number or account name. Use the password-recovery option if needed, and ask support if the account is locked. See login and registration help.
Why has my verification code not arrived?
Check the phone number, mobile reception and the timer on screen before requesting another code. Never share a code in a chat or public comment.
Which deposit methods can I use?
Use a method offered on your logged-in Deposit or Cash In screen. Check its limits and receiving details each time. The cash-in guide covers the steps and payment-status checks.
My wallet was debited, but the deposit is missing. What next?
Check the wallet status and your player-account transaction history. Keep the payment reference and contact support before repeating the payment.
How do I follow up on a withdrawal?
Find the request in your transaction history and note its reference and status. Read the reason if it was rejected. Our cash-out guide explains what to check and what to send support.
How long will a payment take?
Check the estimate and status shown for your chosen method. Verification, provider availability and maintenance can affect the result; the videos do not guarantee a processing time.
What information should I keep private?
Keep passwords, payment PINs, one-time codes and full payment credentials private. Cover personal details in screenshots. Read link safety if a page or message looks suspicious.
How can I limit my spending?
Set a spending and time limit before playing, and stop at that limit. See player limits and safer play.